This policy explains how Northern Rivers Skylights collects, uses and protects the information you provide when you contact us or request a quote. Last updated July 2026.
Who we are
Northern Rivers Skylights is a Velux skylight installation business based in Ballina, NSW, servicing the Northern Rivers region. You can reach us on 0402 504 157 or at chad@northernriversskylights.com.au.
Information we collect
When you submit an enquiry or use our instant quote calculator, we collect the details you choose to provide — typically your name, contact details, and information about your roof and skylight requirements (roof type, ceiling type, skylight function and size). We only collect what we need to prepare a quote and respond to you.
How we use your information
We use your information to respond to your enquiry, prepare and discuss quotes, schedule and complete work, and keep records of jobs. We do not sell your personal information, and we do not share it with third parties except where necessary to deliver your job (for example, ordering the correct Velux product) or where required by law.
Data storage and security
Enquiry and quote information is stored securely and retained only as long as needed for the purposes above or as required by law. We take reasonable steps to protect it from misuse, loss and unauthorised access.
Your rights
You can ask us to access, correct or delete the personal information we hold about you at any time by calling 0402 504 157 or emailing chad@northernriversskylights.com.au. If you have a concern about how we’ve handled your information, please get in touch and we’ll work to resolve it.
Cookies and analytics
This website may use cookies and basic analytics to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings; the site will still work.